Good morning,
I am having some difficulty understanding the Workflow reminder emails in our Aras Innovator 11 installation. We are not on the subscription plan yet so I am manually running the “Send Email Reminders” action daily to test this workflow feature.
I currently have a notification associated to a workflow activity with (3) Assignments listed (Individual Identities not groups), the event is set to “On Remind” and the target is set to “Open Assignments”. The interesting part is that if none of the 3 complete the task, I receive (9) email reminders on the first reminder day, if one person completes the task, I received (6) emails, if two people complete the task, I received (3) emails.
All assignments get at least one reminder email regardless if they already completed the task or not (contrary to the target of only “Open Assignments) but the number of emails does suggest that Aras understands that people have completed the task.
My thought is that with the “On Remind” event, Aras takes the “On Remind” for each person and sends a notification to all assignments without regard to the target being only “Open Assignments”
As a note, I tried not having an “On Remind” specific notification with only the standard “On Activate” notification and I did not receive any email reminders.
Can someone enlighten me as to how this function works or if I have something setup incorrectly? I'm hoping that I have overlooked something simple here :)
Thank you in advance for reviewing this…